CRM, in plain English.
You do not need to know what a CRM is to run a better shop. These guides cover the things that win or lose a job, in the words you already use at the counter.
For auto shops
What a CRM actually does for an auto shop
The notebook, your cell and the whiteboard, all in one place that follows the car.
Read the guide →4 min readThe first hour of a lead
The shop that answers first usually gets the job. Here is how to be that shop.
Read the guide →5 min readDeposits and no-shows
A held bay with money behind it does not go empty. How to ask without losing the customer.
Read the guide →4 min readInspections that sell the work
Show them what you see. Photos and a phone approval do the selling for you.
Read the guide →4 min readYour next job is already on your customer list
The people who already paid you are worth more than any ad. Here is how to bring them back.
Read the guide →5 min readSwitching shop software without stopping the shop
What to bring, what to leave, and how to switch without a single lost day in the bays.
Read the guide →Rather just ask?
Tell us how your business runs today and we will tell you, in plain English, what we would change.