Everything a job needs, in the order it happens.
The inquiry comes in, you quote it, book it, do the work, get paid, and bring the customer back. Here is what MinerOp does at each step, and which plan you need for it.
“Every plan” means Starter and up. Starter covers your website, booking and payments for one person. The full customer list, estimates and invoices start at Growth.
A look inside
Real screens from a demo account, in the order a job moves.
Every inquiry in one pipeline
Website forms, photo quotes and lead ads land in one board with what the customer wants and where they came from.
The whole story on one lead
Contact details, the vehicle, what they want and the text conversation, with a quote or invoice one click away.
Your real calendar
Every booking on one calendar the whole team can see, with what is confirmed and what is still pending.
Every job, every stage
From drop-off to inspection to quality check, every car and every tech on one board.
Know who has paid
Paid, sent and overdue at a glance, with reminders going out on past-due invoices.
Reviews that bring the next customer
Ask happy customers for a review and see every rating in one place.
See what is making you money
Revenue, average ticket, outstanding balances and where the money came from.
Answer first. Quote fast. Get it on the calendar.
The customer reaches out once. Whoever answers first, with a clear price and an open slot, usually gets the work.
Read: The first hour of a lead →Website lead forms
Every form on your website lands in your customer list with the details attached, not in an inbox. The customer gets an email confirmation right away. Want a text to go out too? Set up an automation rule and it sends on its own.
Growth and up. Texts need a business number.Photo Quote
The customer sends photos and what they want done. It lands in your pipeline with the pictures attached. You look at it and you set the price.
Switched on per businessOnline booking
Customers pick a time your calendar can actually take. MinerOp checks your Google, Outlook or Microsoft Bookings calendar for busy times first.
Every planEstimates with options
Good, better, best, plus add-ons. The customer picks from their phone and you get the yes in writing.
Growth and upLead scoring
Every new lead marked hot, warm or cold, so you call the right one back first.
Professional and up
- Automotive
Photos of a Model Y come in at 9:47pm. In the morning you open one record with the pictures, the request and the customer. You price it and send the estimate before the first car rolls in.
- Restaurants
Online ordering on your own website, built from the menu on your register. Mark a dish sold out at the till and the website stops selling it.
- Wellness
Clients book the service and time themselves, and fill out your own intake form before they walk in.
Everyone on the team knows what is next.
The customer, the job and the photos in one place, so nobody has to find you to ask.
Read: Inspections that sell the work →The vehicle on the record
Year, make and model decoded from the VIN. Type it in or read it from a photo. Every visit stays with the car.
Growth and upInspections and approvals
Take photos in the bay and send them. The customer approves the recommended work from their phone, and approved items go straight onto the invoice.
Growth and upJob board
Every job with its status and who it is assigned to, on one board the whole team can see.
Growth and upCalendar sync
Two-way with Google Calendar: book in either place and it stays in step. Outlook gets your MinerOp events and tells booking when you are busy.
Every plan
- Automotive
Rock chips on the hood while you prep for tint? Snap them, send them, and the customer can say yes to PPF from the waiting room.
- Restaurants
Customers who opt in get a text when their order is ready, so fewer calls asking where it is.
Money up front, the balance when the keys go back.
Deposits that stop no-shows, and invoices the customer can pay from a text or an email.
Read: Deposits and no-shows →Deposits at booking
Take a deposit to hold the slot. Needs a connected card processor: Square, Clover, Stripe or PayPal.
Every planInvoices and pay links
Send the invoice with a link to pay. No chasing, no reading card numbers over the phone.
Growth and upCard on file
Keep the card from the deposit and charge the balance when the work is done.
Growth and upQuickBooks
Connect QuickBooks so your books follow your invoices.
Growth and up
- Automotive
A full-wrap customer puts money down to hold the bay for three days. If they do not show, you are not out the week.
- Restaurants
Orders are paid online through your own Clover account and land on the register.
- Wellness
Deposits on long services and a card on file, so a late cancel does not cost you the hour.
The next job is already in your customer list.
The people who already paid you are worth more than any ad. Remind them, ask for the review, and give them a reason to return.
Read: Your next job is already on your customer list →Appointment reminders
Email and text reminders before the appointment. Off until you turn them on.
Growth and up. Texts need a business number.Email and text campaigns
Send an offer or an update to your customer list. We set up the sending with you so your messages land.
Set up with you. Texts need a business number.Review requests
Goes out on its own after each paid job once you switch it on, at most once every 90 days per customer, or send one by hand whenever you choose. Automatic requests are Growth and above.
Every planLoyalty and rewards
A rewards program under your name. Members sign in with a code sent to their email, and a phone number is optional.
Business plan, switched on per business.Come-back invites
Set a follow-up on a service, like a maintenance wash 90 days after a coating, and each customer is invited back to book when it is due.
Every plan, switched on per business.
- Automotive
Everyone who got ceramic coating last spring is one list. Send them a maintenance wash offer before the pollen hits.
- Restaurants
Minston’s runs its rewards program on MinerOp. Catering menus and holiday hours go out to the whole list in one send.
- Wellness
A reminder the day before, and a campaign when the calendar has open hours to fill.
Set it once. MinerOp does the follow-up for you.
The work that slips when the day gets busy runs on its own: the text back, the reminder, the follow-up, the review request. Switch on what you want, write it in your own words, and get back to the work only you can do.
- When a new lead comes inThey get a text back in seconds, from your business number
- When you miss a callThe caller gets a text right away, with a link to book if you add one
- When a booking is coming upReminders go out before the appointment, by email and text
- When a quote goes quietFollow-ups keep the lead warm until they answer
- When an invoice is past dueReminders go out until it is paid
- When a job is paidA review request goes out on its own
- When a service is due againThe customer gets invited back to book
- When a lead goes coldIt is archived so your pipeline stays clean
Build the rules your business runs on.
Pick what happens and what MinerOp does next. A few examples:
- When an estimate is accepted, create the job
- When a new lead comes in, assign it to a rep
- When an invoice is paid, move the lead to won
Some automations need Growth or higher. Text automations need a MinerOp business number with texting approved.
Your website comes with every plan.
Not a separate bill and not a page on somebody else’s marketplace. Your own site, with the forms, booking and, for restaurants, online ordering built in.
Built and hosted for you
A fast website for your business, built by our team and kept running. Not a template you have to fill in at night.
Every planForms and booking built in
Lead forms, Photo Quote and online booking live on your own site and feed straight into MinerOp.
Every planVisitor insights
See how people find you on Google and what they do on the site.
Growth and up
A real business line, on the same customer record.
Add a business number to any plan. Every call and text sits with the customer it belongs to.
Your business line
Calls and texts with your customers on your own local number, logged to the customer.
Phone add-on, from $49 a monthSpam calls screened out
Spam call protection is on every phone plan.
Every phone planRecording and a call menu
Record calls and send callers to the right person with a call menu.
Phone Plus and upCall Assist
Your talking points and service answers on screen while you are on the call.
Professional and up, or with the front desk add-on
Bring your customers with you.
Coming from other shop software? We bring your customers and their vehicles over for you. QuickBooks connects on Growth and up. On something else, or a spreadsheet? Talk to us before you switch and we will tell you exactly what comes across.
Tint, wraps, PPF, detailing, collision, repair
Photo quotes, the vehicle on the record, inspections and deposits, built with the shops that run on MinerOp today.
The Automotive Shop Package →Online ordering off your register
One menu, kept on the till. Your website sells what the kitchen can make.
The Restaurant Package →Massage, chiropractic, skin care, eye care
Booking by service, reminders, deposits, card on file and your own intake forms.
Talk to us about your studio →See it with your own business in it.
Tell us how a job moves through your business today. We will show you what MinerOp would change, and what it costs.